CONTACT US

We would love to hear from you! Whether you have a question about an order, need help choosing the right size, or just want to get in touch — our team is here and happy to help.

Get in Touch

Email:

support@thehanly.com

Customer Support Hours:

Monday to Friday — 9:00am to 5:00pm (GMT)

We aim to respond to all enquiries within 24–48 business hours. Emails sent over the weekend will be replied to on the next working day.

Order Enquiries

If you are contacting us about an existing order, please include the following in your email to help us assist you faster:

•       Your full name

•       Your order number (found in your confirmation email)

•       A brief description of your question or issue

Returns & Refunds

For return and refund requests, please email us at support@thehanly.com with your order number and reason for return. Our team will guide you through the process. Please do not send items back without contacting us first.

Before You Contact Us

You might find the answer to your question in our FAQs page. We have covered the most common topics including delivery times, returns, sizing, and payment.

Feedback

We are always looking to improve. If you have a suggestion, compliment, or concern about your experience with The Hanly, we genuinely want to hear it. Your feedback helps us grow and serve you better.

Thank you for shopping with The Hanly — we appreciate every single customer.