PRIVACY POLICY

Last updated: April 2026

This Privacy Policy explains how The Hanly ("we", "us", or "our"), operating at thehanly.com, collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Hanly is an online retailer operating at thehanly.com. For the purposes of data protection law, we are the data controller of your personal information. You can contact us at support@thehanly.com.

2. What Data We Collect

When you visit our website or place an order, we may collect the following personal data:

•       Name, email address, phone number, and delivery address

•       Payment information (processed securely via third-party payment providers — we do not store card details)

•       Order history and browsing behaviour on our website

•       IP address, browser type, and device information

•       Communications you send to us (e.g. support emails)

3. How We Use Your Data

We use your personal data for the following purposes:

•       To process and fulfil your orders

•       To send order confirmations, shipping updates, and customer support communications

•       To improve our website and personalise your shopping experience

•       To comply with legal obligations (e.g. VAT records, fraud prevention)

•       To send marketing communications, where you have given your consent

4. Legal Basis for Processing

We process your personal data on the following legal bases:

•       Contract: Processing is necessary to fulfil your order.

•       Legal obligation: We may need to process data to comply with UK law.

•       Legitimate interests: To operate and improve our business.

•       Consent: For marketing communications. You may withdraw consent at any time.

5. Sharing Your Data

We do not sell your personal data. We may share your data with trusted third parties who help us operate our business, including:

•       Payment processors (e.g. Stripe, PayPal)

•       Delivery and logistics partners

•       Email marketing platforms

•       Analytics providers (e.g. Google Analytics)

All third-party providers are required to process your data in accordance with applicable data protection laws.

6. Cookies

Our website uses cookies to improve your experience, analyse traffic, and for advertising purposes. You can manage your cookie preferences through the cookie banner displayed on your first visit. For more information, please see our Cookie Policy.

7. Your Rights

Under UK GDPR, you have the following rights:

•       Right of access: You can request a copy of the personal data we hold about you.

•       Right to rectification: You can ask us to correct inaccurate data.

•       Right to erasure: You can request that we delete your data in certain circumstances.

•       Right to restriction: You can ask us to limit how we use your data.

•       Right to data portability: You can request your data in a machine-readable format.

•       Right to object: You can object to certain types of processing.

To exercise any of these rights, please email us at support@thehanly.com. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order data is typically retained for 7 years for accounting and legal compliance purposes.

9. Security

We take the security of your data seriously and use appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our website is secured with SSL encryption.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@thehanly.com.